Privacy Policy

Last updated: 01/08/2025

This Privacy Policy describes how Fit-O-Bonds Ltd (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website www.fit-o-bonds.co.uk or engage with our services. We are committed to safeguarding your privacy in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Fit-O-Bonds Ltd is a specialist brokerage providing performance bonds, surety guarantees, and advance payment bonds for commercial fit-out, refurbishment, and renovation contractors across the UK.

We act as a data controller when collecting and processing your personal data.

For any enquiries about this Privacy Policy, please contact us:

Email: bonds@fit-o-bonds.co.uk
Phone: 0845 009 3016

2. Information We Collect

We may collect the following types of personal data:

  • Identity & Contact Details – Name, email, phone number, company details, job title, postal address.
  • Business & Project Information – Information about your company, contracts, and bonding needs.
  • Technical Data – IP address, browser type, device identifiers, and usage data from cookies or analytics.
  • Communication Records – Enquiries, applications, and correspondence with our team.

3. How We Use Your Information

We process personal data to:

  • Assess, arrange, and manage performance bonds, surety guarantees, and advance payment bonds.
  • Provide client support and respond to enquiries.
  • Comply with regulatory and legal obligations.
  • Improve website performance and user experience.
  • Share relevant service updates and communications (subject to consent where required).

4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Contractual necessity – to provide services you request.
  • Legal obligation – to comply with laws and regulations.
  • Legitimate interests – to manage operations and improve services.
  • Consent – for specific purposes such as marketing communications.

5. Sharing Your Information

We may share your personal data with:

  • Insurers, surety underwriters, and related professional partners.
  • Third-party service providers for IT, hosting, and communications support.
  • Regulators, legal bodies, or authorities as required by law.
  • We do not sell your data to third parties.

6. International Transfers

If data is transferred outside the UK/EEA, we implement safeguards such as Standard Contractual Clauses to protect your data.

7. Data Retention

We retain data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Your Rights

Under data protection law, you have the right to:

  • Access your personal data.
  • Request correction or deletion.
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent where processing is based on consent.
  • To exercise these rights, please contact us at bonds@fit-o-bonds.co.uk

9. Cookies

We use cookies and similar technologies on our website. Please see our Cookie Policy for more details.

10. Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

11. Complaints

If you are unhappy with how we use your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

12. Updates

This Privacy Policy may be updated occasionally. Any changes will be published on this page with an updated “Last updated” date.